Returns & Refund

1. Return for Refund

We accept returns for a refund within 30 days from the date you receive your order.

To be eligible for a refund:

• The item must be unused and in resellable condition
• The item must be returned in its original packaging
• The return must be approved by our support team

We understand that footwear needs to be tried on. However, items showing clear signs of outdoor use or heavy wear may not be eligible for a refund.

2. Non-Refundable Items

We do not offer refunds in the following cases:

• Items that have been worn outdoors or show excessive wear
• Items damaged due to misuse, improper care, or normal wear and tear
• Items returned after the 30-day return window
• Returns without prior approval

3. How to Request a Return

To request a return, please contact us before sending your item back.

When contacting us, please provide:

1. Your order number
2. A brief reason for the return
3. Photos of the item if requested

Returns sent without prior approval may not be processed.

4. What About Shipping Costs

Return shipping costs are the responsibility of the customer for non-defective items.

If the return is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping cost.

Original shipping fees are non-refundable.

5. My Return Label

If your return request is approved, we will provide a return label.

For non-defective returns, the cost of the label may be deducted from your refund.

6. Refund Processing

Once your return is received and inspected, your refund will be processed within 5 business days.

Refunds will be issued to your original payment method.

7. Exchange

We currently do not support exchanges.

If you would like a different size or style, please place a new order and request a return for the original item if eligible.

8. Damaged Items

An item is considered damaged if:

• It arrives broken, cracked, or deformed
• There are visible manufacturing defects
• The item is unusable due to defects upon arrival

If you receive a damaged item, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

In these cases, we will offer either a full refund or a free replacement. We will choose the best solution based on your situation.

9. Contact Us

Website: yotez.com
Email: support@yotez.com
Address: 49851 Flightline Way, Aguanga, CA 92536, United States
Support Hours: 8:00 AM - 5:00 PM (PST), Mon - Fri

We aim to respond to all inquiries within 24 business hours.